wintk Privacy Policy — How We Handle Your Data
Your privacy matters to wintk. This policy explains what personal data we collect from Bangladesh players, how we use it, how we protect it, and what rights you have over it.
Introduction
wintk ("we", "us", "our") operates the online casino and sports betting platform accessible at wintk.ws. In the course of providing services to players in Bangladesh, we collect and process certain personal information. This Privacy Policy describes our practices with respect to that information and is intended to meet the transparency obligations applicable to data controllers operating platforms that serve individual users.
By registering an account or using the wintk Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy is incorporated by reference into the wintk Terms and Conditions. If you do not agree with this policy, you should not use the Platform.
Personal Data We Collect
wintk collects the following categories of personal data from players and platform visitors:
wintk does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by applicable law (for example, where a player discloses a health condition in connection with a responsible gaming self-exclusion request). In such cases the data is used only for the stated purpose and deleted once no longer required.
How We Collect Your Data
wintk collects personal data through the following means:
- Directly from you: when you complete the registration form, submit KYC documents, make a deposit, request a withdrawal, or contact support.
- Automatically via your device: when you access the Platform, your browser transmits technical data including IP address, device identifiers, and session behaviour to our servers. We use cookies and similar technologies to collect this data.
- From payment service providers: when you deposit or withdraw via bKash, Nagad, Rocket, or bank transfer, the payment provider confirms transaction details to wintk for reconciliation and fraud prevention purposes.
- From identity verification partners: where wintk uses a third-party KYC service to verify identity documents, that partner may return identity confirmation data to wintk in accordance with its own data processing terms.
How We Use Your Personal Data
wintk processes personal data only for defined and legitimate purposes. We do not process data in ways that are incompatible with the purposes described here.
Core Platform Operations
- Creating and managing your wintk account, verifying your identity and age, and maintaining account security.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels; reconciling transaction records; and preventing payment fraud.
- Providing customer support and responding to queries, complaints, and responsible gaming requests submitted via live chat or email.
- Delivering bonuses, promotions, and notifications about platform updates to eligible players.
Compliance and Risk Management
- Detecting and preventing fraud, money laundering, multi-accounting, and other prohibited conduct as described in the Terms and Conditions.
- Complying with applicable legal obligations, including identity verification requirements, financial crime reporting obligations, and responding to lawful requests from government or regulatory authorities.
- Monitoring platform activity to enforce responsible gaming policies, including age verification, self-exclusion enforcement, and deposit limit compliance.
Legal Basis for Processing
wintk processes your personal data on the following legal grounds:
- Contractual necessity: processing required to create and manage your account, execute transactions, and provide the Platform services you have requested.
- Legal obligation: processing required to comply with applicable anti-money laundering, identity verification, and financial reporting laws.
- Legitimate interests: processing to detect and prevent fraud, protect platform integrity, and improve the quality of the Platform — provided these interests do not override your fundamental privacy rights.
- Consent: processing for marketing communications, where you have opted in to receive such communications and retain the right to withdraw consent at any time.
How We Share Your Data
wintk does not sell personal data. We share data only with the following categories of recipient and only to the extent necessary for the stated purpose:
- Payment service providers (bKash, Nagad, Rocket, Upay, banks, Visa, Mastercard): to process deposits and withdrawals, confirm transaction status, and support fraud prevention.
- KYC and identity verification partners: to verify the identity and age of players as required by platform policy and applicable law.
- Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt and others): these providers deliver game software to the Platform. Technical session data may be shared with providers to deliver and support game sessions, subject to their own data processing agreements with wintk.
- Legal authorities and regulators: where wintk is required by applicable law, court order, or regulatory directive to disclose personal data to a government body, law enforcement agency, or regulatory authority, we will comply with that obligation.
All third parties with whom wintk shares personal data are required to handle that data securely and only for the purposes for which it was shared. wintk does not permit third-party recipients to use your personal data for their own independent marketing purposes.
Cookies and Tracking Technologies
wintk uses cookies and similar browser-based tracking technologies to operate the Platform, remember your preferences, and analyse how the Platform is used. A cookie is a small text file stored on your device by your browser when you visit a website.
Types of Cookies We Use
- Essential cookies: required for the Platform to function. These cookies enable account login sessions, maintain your shopping cart equivalent (active game session), and support security features. Essential cookies cannot be disabled without breaking Platform functionality.
- Analytics cookies: used to understand how players interact with the Platform — which pages are visited most, how long sessions last, and where players encounter errors. This data is used in aggregate form to improve Platform performance and usability.
- Preference cookies: used to remember your language settings and other personalisation choices you make on the Platform, so you do not need to re-enter them on each visit.
Most modern browsers allow you to control cookie behaviour through your browser settings, including blocking all non-essential cookies or deleting cookies already stored on your device. Please note that disabling essential cookies will impair your ability to log in and use the Platform normally. Continuing to use the Platform without changing your cookie settings indicates your acceptance of our use of cookies as described in this section.
Data Retention
wintk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. As a general guide: account data and transaction records are retained for a minimum of five years from the date of the last account transaction, or from the date of account closure, whichever is later. This retention period is driven primarily by financial record-keeping and anti-money laundering compliance obligations. KYC identity documents are retained for the same minimum period. Gaming activity logs (game history, bet records, win and loss records) are retained for three years from the date of each transaction.
When personal data is no longer required, wintk will delete or anonymise it in a manner that prevents reconstruction. Where full deletion is not immediately possible (for example, data held in backup archives), wintk will isolate the data from further active processing until deletion is feasible. Anonymised, aggregated data that cannot be used to identify an individual may be retained indefinitely for statistical and platform improvement purposes.
Your Privacy Rights
As a player on the wintk Platform you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at the email address provided at the end of this policy.
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✦Right of AccessYou may request a copy of all personal data that wintk holds about you, including what categories of data we hold, the purposes for which it is processed, and with whom it has been shared.
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✦Right to RectificationYou may request that inaccurate or incomplete personal data held by wintk be corrected or completed. We will action such requests promptly, subject to identity verification.
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✦Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (for consent-based processing). Note that certain data may be exempt from erasure where retention is required by law — for example, financial transaction records subject to anti-money laundering retention requirements.
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✦Right to Restrict ProcessingYou may request that wintk restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests pending resolution of that objection.
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✦Right to ObjectYou have the right to object at any time to processing of your personal data for direct marketing purposes. You also have the right to object to processing based on legitimate interests, subject to wintk demonstrating compelling grounds for continued processing that override your interests.
wintk will respond to all privacy rights requests within a reasonable time frame and will not charge a fee for handling such requests in ordinary circumstances. We may need to verify your identity before acting on a request. Where a request is refused, we will explain the reason in writing.
Data Security
wintk implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption of all data in transit between your device and our servers, access controls restricting internal data access to authorised personnel only, regular security assessments, and incident response procedures designed to detect and contain data security events promptly.
Your account is protected by a password that you choose. You are responsible for keeping that password confidential. wintk staff will never ask you for your password in a support conversation. If you believe your account may have been compromised, please contact support immediately via live chat and change your password without delay.
Third-Party Services and Links
The wintk Platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate their own software environments and may collect limited technical session data (such as session tokens and game round identifiers) directly in the browser during gameplay, subject to their own privacy policies. wintk is not responsible for the privacy practices of third-party game providers. Players should note that wintk does not embed external social media widgets, advertising networks, or analytics tools from third parties that would track player behaviour across the broader internet beyond the wintk Platform itself.
Children's Privacy and Age Restriction
The wintk Platform is strictly for adults aged 21 and above. wintk does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the Platform. If wintk becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
Changes to This Privacy Policy
wintk reserves the right to update or amend this Privacy Policy at any time. Where we make a material change to how we process personal data, we will notify registered players via a platform notification or message to the mobile number or email address held on account, prior to the change taking effect where reasonably practicable.
The "Last Updated" date shown at the top of this page will always reflect the date of the most recent revision. Your continued use of the Platform after a revised Privacy Policy has been published constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how wintk handles your personal data.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the wintk support team. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them fully within 30 days. Please note the email address below is displayed as plain text only and is not a clickable link.
Read our FAQ for quick answers about your account and data, or learn more about who we are on our About Us page. For responsible gaming support, visit our Responsible Gaming section. 21+ only.
About wintk Read the FAQ